Terms and conditions
We aim to ensure that you are delighted with every order from Vickys Nylons, but for your added protection and peace of mind, we have established the following terms and conditions of sale. Placing an order signifies your acceptance of these terms. These terms do not affect your statutory rights as a consumer. Vickys Nylons is owned by Robert and Victoria Hannaby with our registered address at Am Schlosshang 3, 87700 Memmingen in Germany.
TAX FREE SHOPPING FOR NON EU CUSTOMERS…-19% (the tax will also be deducted from our shipping cost!)
Goods remain the property of Vickys Nylons until payment is received in full. All orders can be sent in plain packaging if requested. If you are sending the order to someone as a gift and do not want us to include the invoice, please let us know via the comments box on the order form.
We ship in-stock merchandise within 24 hours of processing payment.
We strive to ship same day as ordered before 14.00 (2 PM).
Orders placed after 14.00 (2 PM) on Fridays will be shipped the following Monday.
Delivery time on standard shipping will vary depending on your location in Europe, but mostly it’s 2 to 3 days.
If an order is returned to us because of ‘wrong address’ or ‘unknown address’ – the new shipping costs must be paid by the customer.
We always recommend the REGISTERED shipping method if you’re in doubt. This shipping comes WITH tracking code and insurance.
Shipping for orders to an address in Germany: 1,73 EUR per order.
Worldwide Shipping (Insured with Tracking number): 6,79 EUR per order.
Our returns policy:
We will strive to ensure that all your selections fit properly. Some experimentation may be necessary for hosiery. We will accept for return unopened hosiery packages and unworn garments with tags and original packaging up to 30 days from the purchase date.
Because of the delicate nature of our hosiery we cannot accept for return or exchange stockings that have been tried on.
All returned items must be in their original package and in respectable condition.
Please notice that the actual color of our stockings may sometimes vary a little, even when you buy the same color. That is due to the dyeing process.
We make prompt exchanges or refunds on items returned within 30 days of purchase. (not including the cost of shiping)
We will not accept items for exchange or refund after 30 days of original purchase.
We hold the right to refuse any returned items for refund if any of the above clauses are found to be true.